FAQs (frequently asked questions)
1. What is your company all about?

Innovative Controls has remained true to our original goal: to properly research, design and engineer products for the Fire Service Industry that ensure accurate, strong and reliable resources to fire fighters and other rescue personnel. Today, Innovative Controls is an industry-leading supplier of pump panel control, diagnostic, and identification products. Our goal for the future is unchanged. We will always strive to produce the highest quality, most accurate, and ergonomically-sound products on the market. With us it’s a passion, not just a business.

We design, manufacture and distribute industry-best tank level monitors, valve control assemblies, pressure gauges, vehicle electronics, product identification bezels, safety message bezels, associated graphics, and plumbing products – often customized for many fire apparatus and pump manufacturers. From concept to fabrication, Innovative Controls is a full service provider. We have the experience, resources and capabilities necessary to provide the Fire Service Industry with the best solutions available, and we’re getting better every day.

Innovative Controls’ in-house design and manufacturing capabilities have allowed us to branch out and serve other industries as well. Our ability and willingness to be a value-added design house and supplier has made us attractive to many OEM partners in various industries. Our attention to detail translates well to customers of all sizes serving a variety of markets. In the process we learn a lot, and transfer that knowledge to each and every customer we serve. Whether it’s standard or custom, small or large, short term or long term, we can do it. We look forward to helping you.

View About IC

2. What products or services do you offer?

We supply, manufacture, and distribute a large selection of Pressure Gauges, Level Monitors, Plumbing Products, Product Identification Products, Vehicle Hardware Components, and Vehicle Electronics for a vast majority of the Fire Service Industry and Commercial Vehicle Industry. We also offer Contract Manufacturing opportunities to many customers across numerous industries world-wide.

View Product Selection

3. How do users contact customer service or support?

Please call: (412) - 824 - 2264
Sales: Dial extension 1
Customer Service: Dial extension 2
Tech Support: Dial extension 3
Accounting: Dial extension 4
Name Directory: Dial extension 9

Email Submission
You can type a detailed custom message to our sales team.

Submit Custom Message

4. Where can user purchase product?

Fire Industry Store
You can browse our online virtual store to view images, aquire part numbers and product documentation.

View Fire Industry Store


Note: *WE DO NOT LIST PRICING ONLINE*
To aquire product pricing, please contact our sales team and request to speak with a representative.

5. How do users contact sales?

By Phone: (412) - 824 - 2264
Sales: Dial extension 1

Email Submission
You can type a detailed custom message to our sales team.

Submit Custom Message

6. How do users check the status of an order?

Please call: (412) - 824 - 2264
Our sales team will be able to provide you with your order status, as well as shipment and tracking information.

7. What is the return policy?

Warranty Statement
Please review our Warranty Statement to view our return policy.

View Warranty Statement

8. How long does a sales response take through email?

By email: 1-5 day lead time
If you're not receiving immediate confirmation from our sales team regarding your message submission, please do not feel discouraged.
Our sales reps are currently helping fulfill other customers that have submitted an inquiry well before yours.

If you prefer an immediate repsonse from our sales reps, please call:
(412) - 824 - 2264 (Sales: Dial extension 1)

9. How do I create a business account?

Business Application Form
Please fill out our business application form.

Once you've thoroughly reviewed your completed form, please call:
(412) - 824 - 2264 (Accounting: Dial extension 4)

Our accountant will help you walk through the process of propely submitting your completed form.

View Application Form

10. How do I change credit card info associated with my account?

Please call: (412) - 824 - 2264
To change your account & billing Information, please call and request to speak with our accounting department.

11. Where are you located?

Innovative Controls Inc. is located in East Pittsburgh, Pennsylvania, United States of America.

Our headquarters is located in RIDC Keystone Commons (accessible through Portals 6 & 7).
Mailing address is 560 Braddock Ave, East Pittsburgh, PA 15112

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